11 Plc has taken disciplinary action against some of its fuel attendants accused of improper conduct at one of its Mobil filling stations in Lagos.
The company responded after a video went viral on social media, showing a customer complaining about being overcharged multiple times. The video, recorded at a Mobil station in Jakande, Lagos, claimed the customer was made to pay ₦39,000 instead of ₦25,000 for fuel an issue that had reportedly happened three times in three weeks.
Company Reacts to Viral Video
In a statement released on Wednesday, 11Plc acknowledged the video and assured the public that it had taken swift action.
“We are aware of a video circulating on social media showing unacceptable behaviour by some attendants at one of our Mobil service stations in Lagos,” the company said. “At 11Plc, we maintain the highest ethical and professional standards and take such matters seriously.”
Zero-Tolerance for Misconduct
The company reiterated its commitment to customer service and transparency, stating that it does not tolerate misconduct from its staff.
“In line with our zero-tolerance policy, we have taken immediate disciplinary action against the attendants involved. This incident does not represent our company’s values,” 11Plc stated.
Encouraging Customers to Report Issues
To prevent similar incidents, 11Plc urged customers to report any concerns directly to the station manager or use the official complaint channels.
“We encourage our valued customers to report any concerns first to the station manager. They can also call the phone numbers displayed at our sites or reach us through our official customer service channels,” the company advised.
The statement ended with an assurance of quality service, thanking customers for their trust and continued support.